Privacy Policy
Whyte Ave Medical Centre – Edmonton, Alberta
Effective Date: January 4, 2025
Whyte Ave Medical Centre (“the Clinic”) is committed to maintaining the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information through our website (www.whyteavemedicalcentre.ca), our Waiting List Form/App, and during the course of providing medical services at our clinic in Edmonton, Alberta.
We comply with Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA), which govern how health and personal information is handled by healthcare providers and private organizations.
Definitions
“Site” refers to our website and Waiting List Form/App, accessible at www.whyteavemedicalcentre.ca or through our mobile application.
“Waiting List” refers to the service allowing users to submit their information to be added to our patient waitlist.
“We,” “us,” and “our” refer to Whyte Ave Medical Centre.
“You” refers to the user of our Site or services.
By accessing our Site or submitting information, you accept this Privacy Policy and our Terms of Use, and you consent to our collection, use, and disclosure of your personal information as described herein.
1. Information We Collect
We collect two types of information: Personal Information and Non-Personal Information.
Personal Information
Includes identifiable details such as:
Full name, email address, phone number
Alberta Health Care number
Information submitted via appointment requests, surveys, waitlist forms, or service inquiries
Non-Personal Information
Includes general usage data such as:
- IP address, browser type, device type, and pages visited
- Used solely to improve website performance and diagnose technical issues
- The Site does not use cookies, tracking technologies, or anonymous identifiers
Children’s Privacy
Our Site and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If such data is discovered, it will be promptly deleted. Please contact us if you believe this has occurred.
2. Use of Personal and Health Information
Whyte Ave Medical Centre uses the personal and health information collected through our website solely for the purposes for which it was provided. These purposes include:
- Scheduling appointments or managing waitlist applications
- Maintaining accurate patient records and delivering medical care
- Responding to questions, service requests, or follow-up communications
All information is collected and used in accordance with Alberta’s Personal Information Protection Act (PIPA) and the Health Information Act (HIA). We only use your data for legitimate, healthcare-related purposes that support your treatment and our clinic operations.
3. Disclosure of Information
We do not disclose your personal or health information without your consent, except when:
- Required to provide healthcare services (e.g., submitting claims to Alberta Health)
- Mandated by law (e.g., court orders, public health reporting)
- Permitted under HIA or PIPA for safety, regulatory, or audit purposes
All disclosures are limited, justified, and handled with strict confidentiality.
4. Protection of Personal and Health Information
Whyte Ave Medical Centre takes the security of your personal and health information seriously. We implement robust safeguards to ensure that any data collected through our website or clinic operations remains confidential and protected. These measures include:
- Encryption of all data submitted via online forms
- Secure storage of personal and health records on protected internal servers
- Restricted access to sensitive information, limited to authorized medical and administrative personnel
We take all reasonable steps to prevent unauthorized access, use, or disclosure of your information and continuously review our practices to maintain the highest standards of privacy and data protection.
5. Access and Correction of Personal and Health Information
Under Alberta’s Health Information Act (HIA) and Personal Information Protection Act (PIPA), you have the right to:
- Request access to your personal or health information
- Request corrections to inaccurate or incomplete records
- Withdraw your waitlist application at any time, resulting in permanent deletion of your data
To make a request, contact us at:
📧 [email protected]
We will respond in accordance with applicable legislation and notify you of any limitations, timelines, or conditions.
6. Cookies and Tracking Technologies
Our website does not use cookies or tracking technologies to collect personal information without your consent. Any non-identifiable data (e.g., IP address, browser type) is used solely to:
- Improve website functionality
- Monitor performance
- Enhance user experience
We do not track users across third-party websites or engage in behavioral advertising.
7. Changes to This Privacy Policy
Whyte Ave Medical Centre may revise this Privacy Policy periodically to reflect updates in legislation, technology, or clinic operations.
Any changes will be posted directly on this page, along with the updated effective date.
We encourage all visitors and patients to review this policy regularly to stay informed about how we collect, use, and protect your personal and health information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to inquire about your personal or health information, please reach out to us:
Whyte Ave Medical Centre
📱 : 587 400 8195